Last updated: 1st October 2024
- Introduction
Lonelynest is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our web or mobile application and services for creating and interacting with chatbot assistants.
This policy complies with the General Data Protection Regulation (GDPR) and other applicable European data protection laws.
- Data Controller
For the purposes of the GDPR, Lonelynest is the Data Controller of your personal data. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details set out below.
- Personal Data We Collect
We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
- Identity Data: first name, last name, username or similar identifier
- Contact Data: email address, phone number
- Technical Data: internet protocol (IP) address, your login data, browser type and version, device type
- Usage Data: information about how you use our app and services
- Content Data: any content you create or input into the app, including chatbot configurations and conversations
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).
- How We Collect Your Personal Data
We use different methods to collect data from and about you including through:
- Direct interactions: You may give us your Identity and Contact Data by filling in forms or by corresponding with us.
- Automated technologies or interactions: As you interact with our app, we may automatically collect Technical Data about your equipment, browsing actions and patterns.
- How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.
| Purpose/Activity | Type of data | Lawful basis for processing |
|---|---|---|
| To register you as a new user | (a) Identity (b) Contact | Performance of a contract with you |
| To provide and maintain our service | (a) Identity (b) Contact (c) Technical (d) Usage (e) Content | (a) Performance of a contract with you (b) Necessary for our legitimate interests |
| To manage our relationship with you | (a) Identity (b) Contact (c) Usage | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests |
- Data Sharing and Disclosure
We may share your personal data with the parties set out below for the purposes set out in the table above.
- Service providers acting as processors who provide IT and system administration services.
- Professional advisers acting as processors including lawyers, bankers, auditors and insurers.
- Regulators and other authorities who require reporting of processing activities in certain circumstances.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
- International Transfers
We do not transfer your personal data outside the European Economic Area (EEA).
- Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
- Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
- Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: hello@lonelynest.chat Lonelynest